Returns Policy
Janie Louise Aesthetics & Beauty – Returns & Refund Policy
At Janie Louise Aesthetics & Beauty, we hope you love every product you purchase from us. If something isn’t quite right, we’re here to help.
Returns Eligibility
Returns are accepted within 14 days of delivery.
Items must be:
Unused
Unopened
In their original packaging
For hygiene reasons, we cannot accept returns of any product that has been opened, used, or tampered with.
Faulty or Damaged Items
If your item arrives damaged, leaking, or faulty, please contact us within 48 hours of delivery.
We may request photos so we can investigate and follow up with our courier.
Once confirmed, we will offer:
A replacement,
A credit note,
Or a refund — depending on your preference and product availability.
Incorrect Items
If you received the wrong product by mistake, we’ll cover return postage and send the correct item as quickly as possible.
Refunds
Refunds are processed back to the original payment method.
Please allow 3–10 working days for funds to appear in your account once your return has been approved.
Non-Returnable Items
For safety and hygiene purposes, we cannot accept returns on:
Opened skincare or cosmetic products
Used equipment or tools
Sale or clearance items (unless faulty)
Return Postage
Customers are responsible for the cost of returning unwanted items.
We strongly recommend using a tracked service, as we cannot refund items lost in transit back to us.
How to Start a Return
Please email us at j-l-aesthetics@outlook.com with:
Your full name
Order number
Product(s) you wish to return
Reason for return
We’ll reply with the next steps and return address.